Help Center



Do I need to have an account to order?

What if I forgot my password?

What I typed the wrong email adress?

Are they any exchange rates?

What payment method do you accept?

How secure is my online order?

How do I change or cancel my order?

How do I set my shipping adress?

How do a change my adress after placing an order?

When my order will arrive?

How do I track my order?

What do I do if something is missing in my order?

Shipping & Customs

When will my order be processed?

Will I be charged with customs and taxes?

Is my order be eligible for free shipping?


How do I return an item?

Will shipping be covered for my returns?

What if the item(s) I received are defective/incorrect/damaged ?

How long is the return process?

When will I receive my return?